SHIPPING POLICY

[Clutch Kick Pty Ltd]’s Shipping Policy

Domestic Shipping Policy

• $20 Shipping (within Australia) on orders up to $300
• Free Shipping (within Australia) on orders over $300

Shipment processing time

1. All orders are processed within 1 to 3 business days if the item is available, otherwise the customer has the right for a full refund.
2. All items are dispatched on working business days.

Delivery times vary depending on the demand and periods of the year which may take longer than usual on some occasions like Christmas time... ,

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In case of longer than usual delays are occurring through the delivery channels you be notified by a banner on the website or by communicating directly with our customers which give them the right to cancel their order/s

Shipping rates and delivery estimates

1. Shipping rates are clearly visible in your shopping cart before you place your order.
2. Delivery estimates are in between 2 - 6 working business days

*Our customers acknowledge that in some cases, shipping delays do occur and if delays occur, this company is not liable for any damage or loss that is caused by delays in delivery, nor to provide refunds for any amounts that have been paid for the Order or for the delivery of that Order.

Shipment to P.O. boxes or APO/FPO addresses
We do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation and order tracking
You will receive confirmation of your shipment confirmation and tracking details when we dispatch your order partially or fully.

Damages or losses
[Clutch Kick Pty Ltd] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Damaged & or Faulty Goods

1. Customer acknowledge that in some cases, the Goods may arrive to customers with damage or faults, whether they are caused by damage that occurred during transit, or by other causes.
2. If a Good is faulty within the initial 7 days after the delivery is made or is damaged when it is delivered, and the customer notifies our support team by emailing sales@clutchkick.com.au of the damage or fault within the initial 7 days after delivery is made, then our company will:
3. Repair the faulty Good, replace the good or provide the spare parts at our discretion, and depending on the specific circumstances; or
4. If a new replacement or spare part cannot be provided by our company, our company can optionally offer a partial or full refund, depending upon the amount of damage that has affected the product;
5. If a new replacement is available, and the customer chooses a refund instead of a replacement for the product, the refund provided will be for the full purchase amount, excluding the initial cost of delivery and any applicable return costs; and
6. Our customer considers various factors, including environmental factors, when we decide whether to arrange for the return of items from our customers, or whether the fault is such that providing a partial refund is appropriate, or whether it is appropriate to provide a replacement
7. The 7 Day period noted commences on the date that the delivery of our company’s product is accepted by the customer. If no proof of delivery is available, the date will be assumed to be three business days after the product date of dispatch.
8. When issues occur outside of the 7 Day period, each fault will be dealt with in accordance with our Terms and Conditions and the applicable Standard or Extended Warranty provided by each product warranty time which is in general 12 months or as stated for each product.
9. For any claims regarding damaged products, our company will require photographic evidence of the damage to be emailed to sales@clutchkick.com.au .
10. Our company reserves the sole discretion to decide whether the Goods provided are damaged or faulty in accordance with “Damages and or faulty goods Ts & Cs”.
11. Our company may seek the reimbursement of the costs that may be incurred by us when we find that a returned product is in good working order.
12. Any insignificant variations in grain, finish or colour (as between the Goods that a customer receives and images that are shown on our website), or damage only to packaging, is not considered a fault and will not be covered by “Damages and or faulty goods Ts & Cs”. Customers acknowledge that no two items can be identical, and that any items that are viewed on a computer screen image may not always be identical to the actual view of that particular item.