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RETURN & REFUND TERMS

[Clutch Kick Pty Ltd] refund and returns policy lasts 30days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, [Clutch Kick Pty Ltd] require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 There are certain cases where only partial refunds are granted:

1. Item/s with obvious sign of use

2. Any item/s not in its original condition, is damaged or missing parts for reasons not due to our error

3. Any item/s that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, [Clutch Kick Pty Ltd] will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or payment method, within a certain amount of days.

 

 [Clutch Kick Pty Ltd] has the right to reject any claim, refund, return, or Manufacturer Warranty claim in the following cases but not limited to;

  1. Damage or/and Fault caused by using the product in an abnormal way, or as instructed in every product guide book.
  2. Change of mind for any of those reasons but not limited to ( change of circumstances, choosing the wrong item without seeking our advice, been able to find cheaper price of the same or similar product, no proof of purchase.
  3. Any attempt to change or modify the product original look or function in any form or shape.
  4. Any term or condition stated by the manufacturer warranty for that specific item.

[Clutch Kick Pty Ltd] at its own discretion may accept restocking all or some of the following may apply:

  1. Written communication by the customer to sales@clutchkick.com.au within 14 days of the purchase and attaching the proof of purchase.
  2. Product in it original packing, NOT opened or used and the package is still in its original condition.
  3. MINIMUM Restocking fees of 30% will apply in addition to any other cost like but not limited to ( Shipping, admin expenses …)

 

When and how you will receive your refund;

  1. We try always to process any refund immediately when the decision is made for the amount to be partially or fully refunded.
  2. In case of price changing or items aren’t available within 10-14 days of your order, Refund will be processed immediately.
  3. Money will be refunded to the account that has been used in the purchase.

All items to be returned to the address below;

 Shop 33/70-74 Phillip Street, Parramatta New South Wales 2150

 

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company or bank, there is often some processing time before a refund is posted.

If you've done all if this and you still have not received your refund yet, please contact us at [info@clutchkick.com.au].

Sale items

Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [info@clutchkick.com.au].

Shipping returns

To return your item, you should ship it to the base.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When shipping return item, you might consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and hold responsibility if lost/damaged by the freight company.

 

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